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Shipping Policy

Domestic Shipping - Australia

  • These prices are in AUD

  • Please allow a 1-2 day processing time before your item is dispatched

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Domestic Rates

  • Standard Domestic Shipping is offered for a $8.95 flat rate

  • Express Domestic shipping is offered for a $15 flat rate

  • Shipping to NZ is offered for a $16 flat rate

  • Free drop-off within an 18km radius of Wollongong (Coledale - Shellharbour)

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  • Aus customers will incur free standard shipping if they spend $100

  • NZ customers will incur free standard shipping if they spend over $120

International Shipping

  • International Shipping Will incur a $29 flat rate * (excluding USA)​

  • I do not offer express international shipping

  • Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs might be.

  • ​If you refuse this charge, you will not be refunded your original shipping cost when it arrives back to me​​

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  • If you do not see your country on the shipping list (excluding USA*), please email or DM me on instagram and I will see about shipping there singethreads@yahoo.com or @singethreads

How Long Will It Take

  • Each Item is sent with Australia Post. Once you place an order you will receive a confirmation email, followed by your tracking information once your item is on its way to you!

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  • Aus Standard - 3-5 Business Days

  • Aus Express - 1-2 Business Days

  • NZ standard - 5-10 Business Days

  • International - 2-4 weeks (for a more detailed insight on your country click here)

  • Drop-off around Wollongong will take 1-2 days with email confirmation

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  • These are only guidelines, Items that incur delays in the post, or get lost are out of my control once they leave Singe

Delayed or lost orders

While I aim to provide all customers with accurate delivery time frames, there may be circumstances where delivery is delayed because of events beyond our control. If this happens, we will do our best to arrange for your order to be delivered as soon as possible, but we will not be liable for any losses caused as a result of the delay.

  • Singe is not liable for items lost in transit. I recommend submitting an enquiry with Aus Post ASAP. Using this link.

  • Feel free to reach out singethreads@yahoo.com and I will launch an enquiry as well

  • To best track your delivery, I recommend using the Aus Post app

*Shipping to the US

  • Unfortunately Shipping to the US is currently suspended until further notice

  • Please read about it further here

  • I will update this as soon as changes are made, for now it is too difficult to post to the US, sorry :)

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