Refund Policy
Refunds/Returns Policy
As these items are made very limited edition, they will not be refunded for change of mind
-This includes if the garments/hats do not fit
- Returns/ Refunds only offered to faulty or incorrect items. If this matches your order please follow the return process below and send through photos and notes of your item.
-I will not make you a new item, but will offer free repairs if you can prove through photos and communication that the product is faulty
-free repairs will only be offered within a reasonable time frame of receiving an item
-Please measure to see if the garment will fit you before ordering
- My mannequin head circumference is 57cm
-Please remember I am a small single run business when communicating your issues, thank-you
Returns/Refunds
Once reading through the refunds policy and you wish to continue, please email me with proof of faulty products.
-Including photos of evidence (holes, stitching coming apart etc)
-The sooner you do this after receiving the product the better
-Normal wear and tear will not be refunded, you have to take proper care of your garment, especially handmade crochet woollen items, this is in product descriptions
-Feel free to also DM me on instagram with questions
-For international faulty items, a refund will be offered rather than repairs, seeing the shipping costs may end up outweighing the item
- I will not refund shipping costs
Other FAQs
Can I make changes to my order?
-Once and order is placed we cannot make changes or cancel the order
-If you realise there is an issue with your order (aka wrong delivery address) please email me, OR dm me on instagram ASAP and I will try my best to resolve this issue
Do I have to pay for my return/repair?
-You will have to pay for the original item to be shipped back to me. I will cover the costs of shipping your new item back to you.
-The shipping back to you is Standard AU Post, to upgrade to Express or DHL International, contact singethreads@yahoo.com
-I recommend using a tracked service for your return. We are not responsible if your shipment back to us goes missing. This is the customers responsibility to make sure it arrives.
I am unable to refund your original shipping costs.